User research - Collaborative workshops - Clear Language
Solution
Terms and conditions of sale
Year
2023
Issue
How can we make the General Sales Conditions a tool that helps key account managers during annual negotiations, while ensuring that customers have a good reading and understanding experience?
How can we restructure our contracting policy to streamline legal processes, respond to commercial doubts and improve collaboration between legal and sales teams?
Citeo
How do you transform a dense, complex call for projects into an engaging experience?
Expleo
How can you transform an Authority Matrix to simplify approval processes, improve clarity and save valuable time?
Orange
How can information on employee savings schemes be turned into a decision-making tool?
CONFIDENTIAL CUSTOMER
How can we make consent forms transparent, clear and actionable for patients who share their feedback? How can we offer them an experience with the document that reflects the care they receive?
Kellanova
How can we make the General Sales Conditions a tool that helps key account managers during annual negotiations, while ensuring that customers have a good reading and understanding experience?
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