User research - Workshops - Plain language - User testing - Graphic design
A clear, intuitive guide to optimizing negotiations, reducing risks and strengthening customer relationships.
2024
Wolters Kluwer was facing a major challenge: enabling its contract negotiation teams to work more efficiently. The lack of a clear, structured approach was leading to inefficiencies, misunderstandings and legal and commercial risks. Navigating complex contracts was complicated for a wide range of users, impacting customer relations and lengthening negotiations.
Amurabi designed a practical, engaging and user-centric guide to simplify negotiations. Using clear legal language, intuitive design and recommendations tailored to teams' needs, the guide enabled employees to negotiate more effectively, reduce risk and strengthen customer relationships. The solution has optimized internal processes while improving the overall customer experience.
